Salesforce Certified CPQ Specialist Practice

What is the outcome of accurately configuring Salesforce CPQ?

1. Increased likelihood of mispriced products

2. Improved efficiency and accuracy in creating quotes

3. Higher customer complaint rates

4. Reduced sales team involvement

The correct answer is: Improved efficiency and accuracy in creating quotes

Accurately configuring Salesforce CPQ leads to improved efficiency and accuracy in creating quotes, which is a primary goal of implementing a CPQ system. When configurations are set up correctly, it allows for automatic calculations of pricing, discounts, and product availability, streamlining the quoting process. This reduces the time sales representatives spend on creating quotes manually and minimizes the risk of human error, ensuring that customers receive accurate pricing and product information quickly. This not only enhances the user experience for sales teams but also fosters a more positive impression on customers, as they receive timely and precise quotes. The improved accuracy means that the quotes presented are much more likely to be accepted without the need for adjustments, thereby speeding up the sales cycle. In contrast, the other options highlight negative outcomes that would not result from proper configuration. Mispriced products and higher customer complaint rates can stem from inaccuracies in pricing logic or product rules, while reduced sales team involvement could lead to disengagement from the quoting process. None of these scenarios align with the benefits achieved through accurate CPQ configuration.