Salesforce Certified CPQ Specialist Practice

True or False: In Salesforce CPQ, products must be active to be added to a Quote.

1. True

2. False

3. Only for certain product types

4. Depends on the user role

The correct answer is: True

In Salesforce CPQ, a product must be active to be added to a Quote. This requirement ensures that only currently available and sellable products can be included in customer proposals. Active products are those that have been set to "active" status in the system, allowing users to avoid discrepancies and errors related to obsolete or inactive items in their quotes. When a product is inactive, it could lead to issues such as miscommunication with customers, errors in pricing, and complications in inventory management. Thus, this design promotes good sales practices and ensures the integrity of the products being offered. Only active products can be selected and configured in quotes, streamlining the sales process and improving overall efficiency. Other options revolve around different contexts, such as user roles or product types, which do not alter the fundamental rule that necessitates product activation for quoting purposes.